Lowe's Home Improvement in Victoria, TX Open now

Reviews about Lowe's Home Improvement

• ★ ★ ★ ★ ☆

  July 26, 2019, by Brenda Hennig
  Pleasant experience. I was looking up and down isles when this Super kind man asked me if I needed help. I just told him to tell me where the item was. Expected him to just walk away after he told me but he actually said I'll walk with you to be sure you find it. He stayed with me the entire time. Very impressed. Next day when I attempted to return an item wasn't so impressed. There were 2 women at return counter and as always I try to see which looks like are the least busy. I put my item on the counter and neither acted as if I were there. Will admit that the short haired lady did apparently have someone on hold on phone. She talked on the phone but she had seen me standing there. After her call a man walked up to the other side of the counter and asked questions. She took the time to help him and then walked away. Finally the other lady looked up and offered to help me but I had to move to the other register. Why didn't lady #1 tell lady #2 that she had a customer. Lady #1 could have just said that the other lady would be with me shortly but I needed to go to the other side or something. Hate nothing more than being ignored. I understand that lady #1 was busy but her actions were unimpressive and lady #2 really acted as if she didn't want to help. Although as I went to check out there was a pleasant young lady there. As I started putting my items on the counter lady #1 popped in and got on the girls register and she was much more pleasant. Actually smiled and joked with me. So I did walk out happy then.